Refund/Exchange Policy
We offer no refund or exchange on any product downloaded from Flat Pyramid.
Defective Products:
Downloaded product shall not be returned, unless defective. In accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, any defective product may be exchanged or returned to the Seller. However, where no such warranty exists as stated in the product description, No refund will be issued.
A refund may be issued if a product is defective. However, the issuing of refunds is solely at the discretion of Flat Pyramid. Refunds will be issued only after the Customer has worked with the Seller and or Flat Pyramid to resolve the problem. When and if a refund is issued, the Customer is responsible for the immediate deletion of all files using the product and may not distribute, sell or use the product.
Order Cancellation Policy
Please submit any cancellation via email to:
or call on our business phone at 310-697-3740 within 24 hours of the order.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or downloaded. In the event that a cancellation was submitted (via email or phone), after you have already been charged, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the order was downloaded, we will not refund the charge. |
