Defective Products

I have a problem with a purchased product. What do I do?

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Return Policy

We offer refunds or exchanges on products downloaded from Flat Pyramid that is deemed as defective or does not live up to the product's description and/or preview images.... in accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, read our full return policy for more information.
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