Frequently Asked Questions

Find help to common questions below.

Flat Pyramid is an organization that specializes in the distribution of 3d models and other digital content and interactive media. It is a crowd sourced marketplace for Augmented Reality 3d models, 3d Printing 3d models, Mobile ready 3d models and Online game ready 3d models.

Flat Pyramid is an intermediary platform where digital artists generate revenue from selling their 3d content. Flat Pyramid’s growing library has tens of thousands of products for purchase or for free.

Our mission is to revolutionize the way 3D Models are distributed and used. We promote, sell and license 3d models (digital 3d content) created by individuals and corporations in the digital media industry worldwide. We strive to provide maximum returns to intellectual property owners and deliver quality products to our valued customers in a dynamic and stimulating environment.

Creating digital content like 3d models is extremely time consuming and difficult. It requires a great deal of expertise talent time and money. The founders of Flat Pyramid believe that a user friendly system for connecting customers to a global supply of digital 3d models content would save companies a lot of valuable production time and cost.

Flat Pyramid is located in the South bay area of Los Angeles, California.
 
 

Flat Pyramid can be contacted through our contact page or by phone at 1-310-697-3740 between the hours of 9:00 a.m. - 5:30 p.m. Mon - Fri  Pacific Standard Time (GMT -8).

 

You receive all the available file formats for that product including the 3d model source files. You can choose to download all the file formats available for the 3d model or just the one you need and return later to download other available formats.

We have optimized mobile ready, augmented reality ready, 3d printing ready, game ready as well as the source 3d mode files in whatever other file format it is available in for your download upon successfully checkout. File formats include, obj, fbx, 3ds, dae, stl, fp3d, max, maya, c4d, lwo, zbrush and much more.

Yes, with our extremely powerful Quick and Faceted Search, you can customize all of your search parameters; thus enabling you to find what you need quickly.



 

We have hundreds of free products on Flat Pyramid.

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

 

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. - 5:30 p.m.  Mon - Fri Pacific time (GMT -8).

If you can’t find exactly what you are looking for in our catalog or need exclusive or very specific 3d content, send us a request for custom 3d modeling and/or rendering. At Flat Pyramid we have highly qualified artists that can help you customize 3d models to meet your needs at affordable rates.

Yes. Users may download or purchase from anywhere in the world except for: Iraq, Sudan, North Korea, Cuba, Libya or any other country prohibited from importing goods from the U.S. either now or in the future.

Flat Pyramid does not currently support Unicode (umlauts and other special or non-Roman alphabetic characters). If you require special characters in your address to receive payment, the address corrections must be submitted using our trouble ticket form.

 

To earn commissions from referring visitors to Flat Pyramid start by joining our affiliate program!

  • If you already have an account with us, Log In to your existing account and visit the Affiliate Dashboard. If you don't have an account with us, Sign Up for a FREE account now.
  • After you log in, visit your Affiliate Center for free links, banners, reports and more.
  • Copy and paste the html snippets on your website, blog, webspace, squidoo lens, social media account, forum signature or any other web application.
  • When visitors click on your affiliate link they will be redirected to Flat Pyramid. Your visitors will have access to Flat Pyramid’s entire product catalog of several thousands of product files for purchase.
  • After your visitors complete a sale, you will earn 20% commission on the sale.
  • You will receive monthly payments by Paypal, Moneybookers, Check or Wire Transfer within 15 days of the end of the month for the previous month sales. If it falls on a weekend or a holiday, then it will be paid within the next business day. For example, all valid commission sales earned in the month of January will be paid on the 15th of February.

Flat Pyramid pays 55% or more of the proceeds from sales to the artist. Flat Pyramid absorbs all the costs associated with the distribution, marketing and sale of your products including software development, maintenance, hosting, promotion, and financial transactions at no cost to the seller. We only get paid when your product sells.

No. You retain your copyrights except otherwise stated. What you are actually selling is a non-exclusive, non-transferable license that is granted to the Customer that purchases your product. Please see the End User License & Membership Agreement for more details.

The artist sets the initial price of the product. After that, Flat Pyramid will review the product and adjust the price if it feels a different price will generate more revenue for the artist and Flat Pyramid. To address pricing issues, please submit a trouble ticket or contact us. Please note that you need to login to your account to submit a trouble ticket.
 
When pricing models and or other digital contents, there are some easy-to-follow guidelines we think everyone should be aware of. Ridiculously cheap models are usually suspected of being low quality no matter how good the previews look. And ridiculously expensive models never sell. We believe that almost any model with a price shouldn't be priced lower than $30. Reasonable model prices start at $30 and can go up to $1000 depending on the quality and scale. Models above $1000 would normally be extremely detailed, very difficult to make and in very high demand.

The Seller Sales Report is accessible from within the Member page (see Sales button on the member main navigation bar). Your records will come up and you can get accurate information on your sales history.

You will receive monthly payments by Paypal, Moneybookers (Skrill), Check or Wire Transfer within 15 days of the end of the month for the previous month sales. If it falls on a weekend or a holiday, then it will be paid within the next business day.

Ratings can be given by only those who have downloaded the asset or have been specifically selected as a Trusted Rater (scale of 1-5) once. Trusted Raters are selected from sellers, customers, and other members of the community who have a history and have built up trust in their rating fairness. Members can only add text reviews if they have purchased or downloaded your products.

Flat Pyramid uses various mechanisms to make distributing illegal or obscene content almost impossible.

Products in violation of our policy will be removed immediately, and Members who post the products will be banned. Also, members are encouraged to flag content that they believe is in violation of copyright and/or obscene.

Please remember this: Distributing copyrighted material is a very expensive felony.

Yes; however, we will be unable to process your royalty check until we receive an accurately completed payment form.

To determine which form to complete, please answer the following questions:

Do you conduct a trade or business in the U.S.?

    Yes: Complete Form W-8ECI to claim an exemption from U.S. withholding on income effectively connected with the conduct of the trade or business in the U.S. http://www.irs.gov/pub/irs-pdf/fw8eci.pdf

    No: Complete Form W-8BEN: Foreign persons are subject to U.S. tax at a 30% rate on income (royalties) they receive from U.S. sources unless you are claiming treaty benefits for copyright royalties.

 

Do you want to claim tax treaty benefits according to Table I below? (For complete treaty information: http://www.irs.gov/pub/irs-pdf/p901.pdf)

 

 

Table I: Tax Treaty Withholding Table - Year 2000

 

Country Withholding Rate
Australia 5%
Austria 0%
Barbados 5%
Belgium 0%
Canada 0%
China 10%
Cmnwlth Ind.States 0%
Cyprus 0%
Czech Republic 0%
Denmark 0%
Egypt 15%
Estonia 10%
Finland 0%
France 0%
Germany 0%
Greece 0%
Hungary 0%
Iceland 0%
India 15%
Indonesia 10%
Ireland 0%
Israel 10%
Italy 5%
Jamaica 10%
Japan 10%
Kazakhstan 10%
Korea 10%
Latvia 10%
Lithuania 10%
Luxembourg 0%
Mexico 10%
Morocco 10%
Netherlands 0%
New Zealand 10%
Norway 0%
Pakistan 0%
Philippines 15%
Poland 10%
Portugal 10%
Romania 10%
Russia 0%
Slovak Republic 0%
South Africa 0%
Spain 5%
Sweden 0%
Switzerland 0%
Thailand 15%
Trinidad & Tobago 0%
Tunisia 15%
Turkey 10%
Ukraine 10%
United Kingdom 0%
Venezuela 10%
Other Countries 30%

 

Both the W-8BEN and W-8ECI are valid and will remain in effect for a period starting on the date the form is signed and ending on the last day of the succeeding calendar year, unless a change in circumstances makes any information on the form incorrect.