Frequently Asked Questions

FlatPyramid » Frequently Asked Questions

I Have A Problem With A Purchased Product. What Do I Do?

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale. Flat Pyramid Support […]


How do I earn commissions from referring customers to Flat Pyramid?

To earn commissions from referring visitors to Flat Pyramid start by joining our affiliate program! If you already have an account with us, Log In to your existing account and visit the Affiliate Dashboard. If you don’t have an account with us, Sign Up for a FREE account now. After you log in, visit your […]


What do I actually receive when I purchase a product from you?

You receive all the available file formats for that product including the 3d model source files. You can choose to download all the file formats available for the 3d model or just the one you need and return later to download other available formats.


Why did you start Flat Pyramid?

Creating digital content like 3d models is extremely time consuming and difficult. It requires a great deal of expertise talent time and money. The founders of Flat Pyramid believe that a user friendly system for connecting customers to a global supply of digital 3d models content would save companies a lot of valuable production time […]


What Is Flat Pyramid?

Flat Pyramid is an organization that specializes in the distribution of 3d models and other digital content and interactive media. It is a crowd sourced marketplace for Augmented Reality 3d models, 3d Printing 3d models, Mobile ready 3d models and Online game ready 3d models. Flat Pyramid is an intermediary platform where digital artists generate […]