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Help Support and Frequently Asked Questions about our Affiliate Program and Becoming and Affiliate

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Defective Products

I Have A Problem With A Purchased Product. What Do I Do?

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m.  Mon – Fri Pacific time (GMT -8).

Downloading Products

Return Policy

We offer refunds or exchanges on products downloaded from Flat Pyramid that is deemed as defective or does not live up to the product’s description and/or preview images…. in accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, read our full return policy for more information.

Return Policy

Refund/Exchange Policy

We offer refunds for defective products downloaded from FlatPyramid. The way it works is that if you purchase and download a product and it is deemed as defective or does not live up to the product description or product preview images then we will first make every attempt to have the problem corrected quickly. If we can not correct the problem in a timely manner we will promptly cancel your order and refund your money when you contact us within 48 hours of purchasing and downloading the product.

Please note that we offer refunds or exchanges for downloadable products deemed as defective or products that do not live up to the product’s description or product preview images.

If you are unsure about a certain product or need additional information, renders, specifications, please contact us before you buy and we will gladly assist you.

If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product and contact us within 14 days of your purchase.

Custom 3D Models

All deposits paid for custom 3d modeling jobs are non-refundable. If the client receives and is not satisfied with the final deliverable 3d model files then we will make all attempts to resolve the issue provided it is within the original scope of work.
Notwithstanding, we offer no refunds whatsoever of the deposit paid for custom 3d modeling jobs.

Defective Products

Downloaded products that are defective can be returned or exchanged. A defective product is a product that is unusable when it is used according to the product’s specifications and format provided, or when the product does not live up to the product’s description or preview images. In accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, any defective product may be exchanged or returned to the Seller.

Please note that there is no warranty that the product will be usable when the product is not used according to the product’s description, specifications and/or in the formats provided.

Refunds are issued only after the Customer has worked with FlatPyramid and/or the Seller to resolve the problem. If the issue cannot be resolved within 72 hours after notification then we would issue Customer the refund. However, you must contact us and bring the issue to our attention within 48 hours of purchasing and downloading the product.

When and if a refund is issued, the Customer is responsible for the immediate deletion of all files using the product and may not distribute, sell or use the product.

Order Cancellation Policy

Please submit any cancellation via email to cancelorder_at_flatpyramid.com or call on our business phone at 310-697-3740 within 48 hours of the order. This is especially useful if a customer purchases a product in error and has not yet downloaded the product. If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product.

Email cancellations must contain the following:

First name, last name, order number, and email address.

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been downloaded.

In the event that a cancellation was submitted (via email or phone), after you have already been charged, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the order was downloaded, and the product does not fall under the defective product status then we will not refund the charge.

Return Policy

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m.  Mon – Fri Pacific time (GMT -8).



Downloading Products

Downloading Products

Return Policy

We offer refunds or exchanges on products downloaded from Flat Pyramid that is deemed as defective or does not live up to the product’s description and/or preview images…. in accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, read our full return policy for more information.

Return Policy

Refund/Exchange Policy

We offer refunds for defective products downloaded from FlatPyramid. The way it works is that if you purchase and download a product and it is deemed as defective or does not live up to the product description or product preview images then we will first make every attempt to have the problem corrected quickly. If we can not correct the problem in a timely manner we will promptly cancel your order and refund your money when you contact us within 48 hours of purchasing and downloading the product.

Please note that we offer refunds or exchanges for downloadable products deemed as defective or products that do not live up to the product’s description or product preview images.

If you are unsure about a certain product or need additional information, renders, specifications, please contact us before you buy and we will gladly assist you.

If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product and contact us within 14 days of your purchase.

Custom 3D Models

All deposits paid for custom 3d modeling jobs are non-refundable. If the client receives and is not satisfied with the final deliverable 3d model files then we will make all attempts to resolve the issue provided it is within the original scope of work.
Notwithstanding, we offer no refunds whatsoever of the deposit paid for custom 3d modeling jobs.

Defective Products

Downloaded products that are defective can be returned or exchanged. A defective product is a product that is unusable when it is used according to the product’s specifications and format provided, or when the product does not live up to the product’s description or preview images. In accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, any defective product may be exchanged or returned to the Seller.

Please note that there is no warranty that the product will be usable when the product is not used according to the product’s description, specifications and/or in the formats provided.

Refunds are issued only after the Customer has worked with FlatPyramid and/or the Seller to resolve the problem. If the issue cannot be resolved within 72 hours after notification then we would issue Customer the refund. However, you must contact us and bring the issue to our attention within 48 hours of purchasing and downloading the product.

When and if a refund is issued, the Customer is responsible for the immediate deletion of all files using the product and may not distribute, sell or use the product.

Order Cancellation Policy

Please submit any cancellation via email to cancelorder_at_flatpyramid.com or call on our business phone at 310-697-3740 within 48 hours of the order. This is especially useful if a customer purchases a product in error and has not yet downloaded the product. If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product.

Email cancellations must contain the following:

First name, last name, order number, and email address.

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been downloaded.

In the event that a cancellation was submitted (via email or phone), after you have already been charged, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the order was downloaded, and the product does not fall under the defective product status then we will not refund the charge.

Return Policy

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m.  Mon – Fri Pacific time (GMT -8).



General Help

Why did you start Flat Pyramid?

Creating digital content like 3d models is extremely time consuming and difficult. It requires a great deal of expertise talent time and money. The founders of Flat Pyramid believe that a user friendly system for connecting customers to a global supply of digital 3d models content would save companies a lot of valuable production time and cost.

What Is Flat Pyramid?

Flat Pyramid is an organization that specializes in the distribution of 3d models and other digital content and interactive media. It is a crowd sourced marketplace for Augmented Reality 3d models, 3d Printing 3d models, Mobile ready 3d models and Online game ready 3d models.
Flat Pyramid is an intermediary platform where digital artists generate revenue from selling their 3d content. Flat Pyramid’s growing library has tens of thousands of products for purchase or for free.

What Does Flat Pyramid Do?

Our mission is to revolutionize the way 3D Models are distributed and used. We promote, sell and license 3d models (digital 3d content) created by individuals and corporations in the digital media industry worldwide. We strive to provide maximum returns to intellectual property owners and deliver quality products to our valued customers in a dynamic and stimulating environment.

Where Is Flat Pyramid Located?

Flat Pyramid is located in the South bay area of Los Angeles, California.

How Do I Contact Flat Pyramid?

Flat Pyramid can be contacted through our contact page or by phone at 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m. Mon – Fri  Pacific Standard Time (GMT -8).



How To Buy On Flat Pyramid

I Have A Problem With A Purchased Product. What Do I Do?

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m.  Mon – Fri Pacific time (GMT -8).

Downloading Products

Return Policy

We offer refunds or exchanges on products downloaded from Flat Pyramid that is deemed as defective or does not live up to the product’s description and/or preview images…. in accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, read our full return policy for more information.

How To Buy, Sell, And Download Products

You can register as a Customer or Seller on Flat Pyramid. When you register as a Seller, you will be able to Buy and Sell products. When you register as a Customer you will only be able to buy products or download free products from Flat Pyramid.  A Customer can always upgrade their account to become a Seller.

How To Find And Buy Products From Flat Pyramid 3D Marketplace

You do not need to signup to search through Flat Pyramid catalog of products. However, to buy products from Flat Pyramid, you need to:

  • Create a member account. Choose “Customer” as your member type if you will only be buying products from Flat Pyramid.
  • Logon to your Flat Pyramid account.
  • Use the Quick Search or Detailed Search tools to enter keywords to initiate a search and get a listing of the products that match your criteria. You can also browse by categories.
  • Sort and select the products that interest you. Then, click on each product to see detailed product information and multiple preview images.
  • Select the products you want. Priced and Free products are moved to a shopping cart awaiting payment or free download.
  • Enter credit card info to purchase your cart or pay by Paypal.
  • After the successful processing of your credit card or Paypal transaction, your products will be available for immediate download.

How To Download Products From Flat Pyramid 3D Marketplace

The Download page is where you see all of the models you have purchased or free models you have added to your download cart. Note: You must be logged on to access this page.

To Download a File: Click on the file format link next to the Vendor name and a dialog window should pop-up offering you to save the file.If this doesn’t happen, or the file’s name is incorrect, you should be able to right-click on the file format link and select ‘Save Target As’ or ‘Save Link As’. This will open the dialog window to save the file.

24 hour availability: once the model is purchased, the model will be available in the Download Queue for 24 hours.

How To Sell Your 3D Assets On Flat Pyramid 3D Marketplace

If you are already a customer, login to your account and go to the Member’s Area. Click on “Upgrade to Seller”.

Otherwise, create a Seller member account by selecting the button at the top of the navigation area called “Member”. Then select “Signup”

After registration process, Login and go to “Product Manager”

Select “Upload Files” in the Product Manager to upload your product files to the Flat Pyramid servers

Within the Product Manager, select Create Products to edit your products. Add descriptions, previews (thumbnails), keywords, a price, etc. Then update and publish to get your product online.

Select “Payment Info” in the member area to fill out your payment information so that we can send checks or pay you electronically for the sales of your products.

Check your sales in the “Sales” area. 55% or a designated % of the sales price of your products will be paid to you monthly.

If you have any trouble, or would like assistance publishing your library of models and other products please contact our support department.

Return Policy

Refund/Exchange Policy

We offer refunds for defective products downloaded from FlatPyramid. The way it works is that if you purchase and download a product and it is deemed as defective or does not live up to the product description or product preview images then we will first make every attempt to have the problem corrected quickly. If we can not correct the problem in a timely manner we will promptly cancel your order and refund your money when you contact us within 48 hours of purchasing and downloading the product.

Please note that we offer refunds or exchanges for downloadable products deemed as defective or products that do not live up to the product’s description or product preview images.

If you are unsure about a certain product or need additional information, renders, specifications, please contact us before you buy and we will gladly assist you.

If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product and contact us within 14 days of your purchase.

Custom 3D Models

All deposits paid for custom 3d modeling jobs are non-refundable. If the client receives and is not satisfied with the final deliverable 3d model files then we will make all attempts to resolve the issue provided it is within the original scope of work.
Notwithstanding, we offer no refunds whatsoever of the deposit paid for custom 3d modeling jobs.

Defective Products

Downloaded products that are defective can be returned or exchanged. A defective product is a product that is unusable when it is used according to the product’s specifications and format provided, or when the product does not live up to the product’s description or preview images. In accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, any defective product may be exchanged or returned to the Seller.

Please note that there is no warranty that the product will be usable when the product is not used according to the product’s description, specifications and/or in the formats provided.

Refunds are issued only after the Customer has worked with FlatPyramid and/or the Seller to resolve the problem. If the issue cannot be resolved within 72 hours after notification then we would issue Customer the refund. However, you must contact us and bring the issue to our attention within 48 hours of purchasing and downloading the product.

When and if a refund is issued, the Customer is responsible for the immediate deletion of all files using the product and may not distribute, sell or use the product.

Order Cancellation Policy

Please submit any cancellation via email to cancelorder_at_flatpyramid.com or call on our business phone at 310-697-3740 within 48 hours of the order. This is especially useful if a customer purchases a product in error and has not yet downloaded the product. If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product.

Email cancellations must contain the following:

First name, last name, order number, and email address.

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been downloaded.

In the event that a cancellation was submitted (via email or phone), after you have already been charged, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the order was downloaded, and the product does not fall under the defective product status then we will not refund the charge.

Return Policy

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m.  Mon – Fri Pacific time (GMT -8).



How To Sell On Flat Pyramid

Uploading your Product Files

For files  that are less 100 MB:

To upload multiple files, drop the files anywhere or click on “Select Files” and use CTRL+Click to select multiple files.

Then, begin uploading your zip files, and/or images.

After you finish uploading, go to Create New 3D Model. When filling the Product File and Format information,  you can select your upload files by clicking on “CHOOSE FILE“.

For larger files that are more than 100 MB:

We recommend that you Import from Dropbox or Google Drive. Once the file is imported, select it from your Media Library tab, and click on “Insert file URL.”

I’m A Non – US Resident, Which Form Do I Need To Complete?

To determine which form to complete, please answer the following questions:

Do you conduct a trade or business in the U.S.?

Yes:   Complete Form W-8ECI to claim an exemption from U.S. withholding on income effectively connected with the conduct of the trade or business in the U.S. http://www.irs.gov/pub/irs-pdf/fw8eci.pdf

No:   Complete Form W-8BEN: Foreign persons are subject to U.S. tax at a 30% rate on income (royalties) they receive from U.S. sources unless you are claiming treaty benefits for copyright royalties.

Do you want to claim tax treaty benefits according to Table I below? 

 (For complete treaty information: http://www.irs.gov/pub/irs-pdf/p901.pdf)

Yes:  Do you have a U.S. taxpayer identification number (TIN)?

It is a social security number (SSN), employer identification number (EIN) or an IRS individual taxpayer identification number (ITIN).

Yes:  Complete Form W-8BEN – All Parts   http://www.irs.gov/pub/irs-pdf/fw8ben.pdf

         

       No:  Complete Form W-7 to obtain an ITIN http://www.irs.gov/pub/irs-pdf/fw7.pdf When you have obtained the ITIN, complete Form W-8BEN.

No: Complete Form W-8BEN – Exclude Part II http://www.irs.gov/pub/irs-pdf/fw8ben.pdf Instructions for the W-8BEN: http://www.irs.gov/pub/irs-pdf/iw8ben.pdf

Table I: Tax Treaty Withholding Table – Year 2000

Country Withholding Rate
Australia 5%
Austria 0%
Barbados 5%
Belgium 0%
Canada 0%
China 10%
Cmnwlth Ind.States 0%
Cyprus 0%
Czech Republic 0%
Denmark 0%
Egypt 15%
Estonia 10%
Finland 0%
France 0%
Germany 0%
Greece 0%
Hungary 0%
Iceland 0%
India 15%
Indonesia 10%
Ireland 0%
Israel 10%
Italy 5%
Jamaica 10%
Japan 10%
Kazakhstan 10%
Korea 10%
Latvia 10%
Lithuania 10%
Luxembourg 0%
Mexico 10%
Morocco 10%
Netherlands 0%
New Zealand 10%
Norway 0%
Pakistan 0%
Philippines 15%
Poland 10%
Portugal 10%
Romania 10%
Russia 0%
Slovak Republic 0%
South Africa 0%
Spain 5%
Sweden 0%
Switzerland 0%
Thailand 15%
Trinidad & Tobago 0%
Tunisia 15%
Turkey 10%
Ukraine 10%
United Kingdom 0%
Venezuela 10%
Other Countries 30%

How do I earn commissions from referring customers to Flat Pyramid?

To earn commissions from referring visitors to Flat Pyramid start by joining our affiliate program!

  • If you already have an account with us, Log In to your existing account and visit the Affiliate Dashboard. If you don’t have an account with us, Sign Up for a FREE account now.
  • After you log in, visit your Affiliate Center for free links, banners, reports and more.
  • Copy and paste the html snippets on your website, blog, webspace, squidoo lens, social media account, forum signature or any other web application.
  • When visitors click on your affiliate link they will be redirected to Flat Pyramid. Your visitors will have access to Flat Pyramid’s entire product catalog of several thousands of product files for purchase.
  • After your visitors complete a sale, you will earn 20% commission on the sale.
  • You will receive monthly payments by Paypal, Moneybookers, Check or Wire Transfer within 15 days of the end of the month for the previous month sales. If it falls on a weekend or a holiday, then it will be paid within the next business day. For example, all valid commission sales earned in the month of January will be paid on the 15th of February.

How often are royalties paid?

You will receive monthly payments by Paypal, Moneybookers (Skrill), Check or Wire Transfer within 15 days of the end of the month for the previous month sales. If it falls on a weekend or a holiday, then it will be paid within the next business day.

How Does Flat Pyramid’s Pricing Work?

The artist sets the initial price of the product. After that, Flat Pyramid will review the product and adjust the price if it feels a different price will generate more revenue for the artist and Flat Pyramid. To address pricing issues, please submit a trouble ticket or contact us. Please note that you need to login to your account to submit a trouble ticket.

When pricing models and or other digital contents, there are some easy-to-follow guidelines we think everyone should be aware of. Ridiculously cheap models are usually suspected of being low quality no matter how good the previews look. And ridiculously expensive models never sell. We believe that almost any model with a price shouldn’t be priced lower than $30. Reasonable model prices start at $30 and can go up to $1000 depending on the quality and scale. Models above $1000 would normally be extremely detailed, very difficult to make and in very high demand.



Returns

I Have A Problem With A Purchased Product. What Do I Do?

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m.  Mon – Fri Pacific time (GMT -8).

Downloading Products

Return Policy

We offer refunds or exchanges on products downloaded from Flat Pyramid that is deemed as defective or does not live up to the product’s description and/or preview images…. in accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, read our full return policy for more information.

Return Policy

Refund/Exchange Policy

We offer refunds for defective products downloaded from FlatPyramid. The way it works is that if you purchase and download a product and it is deemed as defective or does not live up to the product description or product preview images then we will first make every attempt to have the problem corrected quickly. If we can not correct the problem in a timely manner we will promptly cancel your order and refund your money when you contact us within 48 hours of purchasing and downloading the product.

Please note that we offer refunds or exchanges for downloadable products deemed as defective or products that do not live up to the product’s description or product preview images.

If you are unsure about a certain product or need additional information, renders, specifications, please contact us before you buy and we will gladly assist you.

If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product and contact us within 14 days of your purchase.

Custom 3D Models

All deposits paid for custom 3d modeling jobs are non-refundable. If the client receives and is not satisfied with the final deliverable 3d model files then we will make all attempts to resolve the issue provided it is within the original scope of work.
Notwithstanding, we offer no refunds whatsoever of the deposit paid for custom 3d modeling jobs.

Defective Products

Downloaded products that are defective can be returned or exchanged. A defective product is a product that is unusable when it is used according to the product’s specifications and format provided, or when the product does not live up to the product’s description or preview images. In accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, any defective product may be exchanged or returned to the Seller.

Please note that there is no warranty that the product will be usable when the product is not used according to the product’s description, specifications and/or in the formats provided.

Refunds are issued only after the Customer has worked with FlatPyramid and/or the Seller to resolve the problem. If the issue cannot be resolved within 72 hours after notification then we would issue Customer the refund. However, you must contact us and bring the issue to our attention within 48 hours of purchasing and downloading the product.

When and if a refund is issued, the Customer is responsible for the immediate deletion of all files using the product and may not distribute, sell or use the product.

Order Cancellation Policy

Please submit any cancellation via email to cancelorder_at_flatpyramid.com or call on our business phone at 310-697-3740 within 48 hours of the order. This is especially useful if a customer purchases a product in error and has not yet downloaded the product. If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product.

Email cancellations must contain the following:

First name, last name, order number, and email address.

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been downloaded.

In the event that a cancellation was submitted (via email or phone), after you have already been charged, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the order was downloaded, and the product does not fall under the defective product status then we will not refund the charge.

Return Policy

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m.  Mon – Fri Pacific time (GMT -8).



Searching for Products

How To Buy, Sell, And Download Products

You can register as a Customer or Seller on Flat Pyramid. When you register as a Seller, you will be able to Buy and Sell products. When you register as a Customer you will only be able to buy products or download free products from Flat Pyramid.  A Customer can always upgrade their account to become a Seller.

How To Find And Buy Products From Flat Pyramid 3D Marketplace

You do not need to signup to search through Flat Pyramid catalog of products. However, to buy products from Flat Pyramid, you need to:

  • Create a member account. Choose “Customer” as your member type if you will only be buying products from Flat Pyramid.
  • Logon to your Flat Pyramid account.
  • Use the Quick Search or Detailed Search tools to enter keywords to initiate a search and get a listing of the products that match your criteria. You can also browse by categories.
  • Sort and select the products that interest you. Then, click on each product to see detailed product information and multiple preview images.
  • Select the products you want. Priced and Free products are moved to a shopping cart awaiting payment or free download.
  • Enter credit card info to purchase your cart or pay by Paypal.
  • After the successful processing of your credit card or Paypal transaction, your products will be available for immediate download.

How To Download Products From Flat Pyramid 3D Marketplace

The Download page is where you see all of the models you have purchased or free models you have added to your download cart. Note: You must be logged on to access this page.

To Download a File: Click on the file format link next to the Vendor name and a dialog window should pop-up offering you to save the file.If this doesn’t happen, or the file’s name is incorrect, you should be able to right-click on the file format link and select ‘Save Target As’ or ‘Save Link As’. This will open the dialog window to save the file.

24 hour availability: once the model is purchased, the model will be available in the Download Queue for 24 hours.

How To Sell Your 3D Assets On Flat Pyramid 3D Marketplace

If you are already a customer, login to your account and go to the Member’s Area. Click on “Upgrade to Seller”.

Otherwise, create a Seller member account by selecting the button at the top of the navigation area called “Member”. Then select “Signup”

After registration process, Login and go to “Product Manager”

Select “Upload Files” in the Product Manager to upload your product files to the Flat Pyramid servers

Within the Product Manager, select Create Products to edit your products. Add descriptions, previews (thumbnails), keywords, a price, etc. Then update and publish to get your product online.

Select “Payment Info” in the member area to fill out your payment information so that we can send checks or pay you electronically for the sales of your products.

Check your sales in the “Sales” area. 55% or a designated % of the sales price of your products will be paid to you monthly.

If you have any trouble, or would like assistance publishing your library of models and other products please contact our support department.

Can I Customize My Search?

Yes, with our extremely powerful Quick and Faceted Search, you can customize all of your search parameters; thus enabling you to find what you need quickly.

I Can Not Find What I Am Looking For. What Do I Do?

If you can’t find exactly what you are looking for in our catalog or need exclusive or very specific 3d content, send us a request for custom 3d modeling and/or rendering. At Flat Pyramid we have highly qualified artists that can help you customize 3d models to meet your needs at affordable rates.



Technical Problems

Troubleshooting Uploading Problems

Below find ways to troubleshoot common uploading problems. If you do not find your issue here, please open a support ticket.

An HTTP 0 Error Ocurred When You Are Uploading

Issue: When you try to upload you get an HTTP 0 Error and depending on your browser you could also get a bunch of jibberish text above upload area or right below the error.

Description: The HTTP 0 error is typically caused by plugins that are enabled in your browser, which can  interrupt the uploading process.

Solution:

1. If your file is larger than 100 MB we recommend that you upload your file via Dropbox.

2. If your file is smaller than 100 MB, then proceed to remove or disable the plugins in your browser that can interrupt the upload (like Chrome Extensions or Firefox addons).

I Have A Problem With A Purchased Product. What Do I Do?

If your purchased product fails to download, or is corrupt, you can contact our support team within 24 hours of the purchase. We will then contact the author, address technical problems, and try to rectify it. If the purchase is still unsatisfactory, we will process a return and credit the original sale.

Flat Pyramid Support can be reached by submitting a trouble ticket, through our contact page,  or by phone 1-310-697-3740 between the hours of 9:00 a.m. – 5:30 p.m.  Mon – Fri Pacific time (GMT -8).

I Already Registered But I Can’t Log Back In

If You Previously Registered And Are Having Problems Login Back In, See Below For Tips And Solutions.

If Your Username Originally Had Spaces, Replace The Spaces With Underscores

If your username originally had spaces, then you will need to replace these spaces with underscores ( _ ).

For example, if your username was  John Doe, then your new username will be  John_Doe

If your username was  Mary Jane Doe, then your new username will be  Mary_Jane_Doe

Login Using Your Email Address

Alternatively, you can login using the email address associated with your Flat Pyramid account. This is the email address that you used to sign/up register. If you have forgotten your password, you can reset your password at any time.

   Go back to login

     Note:  If you are still having difficulties login back in with an existing account, please don’t hesitate to contact us.

Downloading Products

Return Policy

We offer refunds or exchanges on products downloaded from Flat Pyramid that is deemed as defective or does not live up to the product’s description and/or preview images…. in accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, read our full return policy for more information.

Return Policy

Refund/Exchange Policy

We offer refunds for defective products downloaded from FlatPyramid. The way it works is that if you purchase and download a product and it is deemed as defective or does not live up to the product description or product preview images then we will first make every attempt to have the problem corrected quickly. If we can not correct the problem in a timely manner we will promptly cancel your order and refund your money when you contact us within 48 hours of purchasing and downloading the product.

Please note that we offer refunds or exchanges for downloadable products deemed as defective or products that do not live up to the product’s description or product preview images.

If you are unsure about a certain product or need additional information, renders, specifications, please contact us before you buy and we will gladly assist you.

If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product and contact us within 14 days of your purchase.

Custom 3D Models

All deposits paid for custom 3d modeling jobs are non-refundable. If the client receives and is not satisfied with the final deliverable 3d model files then we will make all attempts to resolve the issue provided it is within the original scope of work.
Notwithstanding, we offer no refunds whatsoever of the deposit paid for custom 3d modeling jobs.

Defective Products

Downloaded products that are defective can be returned or exchanged. A defective product is a product that is unusable when it is used according to the product’s specifications and format provided, or when the product does not live up to the product’s description or preview images. In accordance with the Seller Representation of Warranties in the End User License & Membership Agreement, any defective product may be exchanged or returned to the Seller.

Please note that there is no warranty that the product will be usable when the product is not used according to the product’s description, specifications and/or in the formats provided.

Refunds are issued only after the Customer has worked with FlatPyramid and/or the Seller to resolve the problem. If the issue cannot be resolved within 72 hours after notification then we would issue Customer the refund. However, you must contact us and bring the issue to our attention within 48 hours of purchasing and downloading the product.

When and if a refund is issued, the Customer is responsible for the immediate deletion of all files using the product and may not distribute, sell or use the product.

Order Cancellation Policy

Please submit any cancellation via email to cancelorder_at_flatpyramid.com or call on our business phone at 310-697-3740 within 48 hours of the order. This is especially useful if a customer purchases a product in error and has not yet downloaded the product. If you purchased a digital product from us with the assumption that it is a physical product, we will refund your payment less a 10% processing and transaction fee as long as you have not downloaded the product.

Email cancellations must contain the following:

First name, last name, order number, and email address.

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been downloaded.

In the event that a cancellation was submitted (via email or phone), after you have already been charged, we will gladly refund the complete balance charged. However, if the cancellation was documented as received after the order was downloaded, and the product does not fall under the defective product status then we will not refund the charge.



Terms of Service

External Links Policy

Digital Millennium Copyright Act (“DMCA”) Notice

This notice is for informational purposes only. It is not intended as, nor should it be construed as, legal advice. If you believe that your intellectual property rights have been infringed upon, or if a notice of infringement has been filed against you, you should immediately seek legal counsel.

This website (see our website’s Terms and Conditions of Use for definitions), including all text, HTML, scripts, and images are copyrighted and owned by Flatpyramid.com. All rights reserved.

NO PART OF THIS WEBSITE MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM OR BY ANY MEANS, MECHANICAL, ELECTRONIC, OR OTHERWISE, INCLUDING PHOTOCOPYING AND RECORDING, OR BY ANY INFORMATION STORAGE AND RETRIEVAL SYSTEM, OR TRANSMITTED BY E-MAIL, OR USED IN ANY OTHER FASHION WITHOUT THE EXPRESS PRIOR WRITTEN PERMISSION OF THE WEBSITE OWNER.

This, of course, excludes the downloading and temporary caching of this website on a personal computer for the explicit purpose of viewing this website, as well as any information clearly marked as reproducible. This copyright notice applies to everyone, including all visitors to this website.

DMCA PROVISIONS

The Digital Millennium Copyright Act of 1998, found at 17 U.S.C. § 512 (“DMCA”), provides recourse for owners of copyrighted materials who believe that their rights under United States copyright law have been infringed upon on the Internet.

Under the DMCA, the bona fide owner of copyrighted materials who has a good faith belief that their copyright has been infringed may contact not only the person or entity infringing on their copyright, but may also contact the designated agent of an Internet service provider to report alleged infringements of their protected works, when such alleged infringements appear on pages contained within the system of the Internet service provider (“ISP”).

The owner of this website and the ISP are committed to complying with international trade law, international trade practices, all United States laws, including United States copyright law. Upon receipt of a properly filed complaint under the DMCA, the owner and/or the ISP of this website will block access to the allegedly infringing material. The website owner and/or the ISP will forward a copy of the notification of claimed copyright infringement to the alleged infringer. Anyone who believes in good faith that a notice of copyright infringement has wrongfully been filed against them, may submit a Counter notice to the website owner and/or the ISP.

NOTIFICATION OF CLAIMED COPYRIGHT INFRINGEMENT

Please send DMCA notifications of claimed copyright infringement to:

THE WEBSITE OWNER

Flat Pyramid

Attn: Copyright Dept

2711 N. Sepulveda Blvd #233

Manhattan Beach, CA 90266

USA.

support[at]flatpyramid.com

To file a notice of infringement with either the website owner or the ISP, you must provide a written communication that sets forth the items specified below. You will be liable for damages (including damages, costs, and attorneys’ fees) if you materially misrepresent that the website or a web page is infringing your copyright. Accordingly, if you are not sure whether certain material of yours is protected by copyright laws, we suggest that you first contact an attorney.

To expedite our ability to process your request, please use the following format (including section numbers):

1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon.

2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above. (You must include the URL(s) (the location(s) of the page(s) that contains the allegedly infringing material and also include a description of the specific content which you claim is infringing on your copyright.)

3. Provide information reasonably sufficient to permit the website owner to contact you (e-mail address and a phone number are required at a minimum).

4. Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. I also affirm that as the copyright owner, I have a good faith belief that use of the material in the manner complained of is not authorized by me, my agent, or the law.”

5. The signature of the copyright owner or a person authorized to act on behalf of the copyright owner. You may send your notice via email provided such notice includes a proper electronic signature. The signature or electronic signature must be that of the copyright owner, or a person authorized to act on behalf of the owner, of an exclusive copyright that has allegedly been infringed.

For details on the information required for valid notification, see 17 U.S.C. § 512(c)(3).

COUNTERNOTIFICATION TO CLAIMED COPYRIGHT INFRINGEMENT

If a notice of copyright infringement has been filed with the website owner and/or the ISP against you, the owner and/or the ISP will attempt to notify you and provide you with a copy of the notice of copyright infringement. If you have a good faith belief that you have been wrongfully accused, you may file a counter notification with the website owner and/or the ISP. If website owner and/or the ISP receive a valid counter notification, the DMCA provides that the removed or blocked information will be restored or access re-enabled.

The website owner and/or the ISP will replace the removed material and cease disabling access to it in not less than 10, nor more than 14, business days following receipt of the counter notification, unless the website owner and/or ISP first receives notice from the complaining party that such complaining party has filed an action seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on this website.

Please be advised that United States copyright law provides substantial penalties for a false counter notice filed in response to a notice of copyright infringement. Accordingly, if you are not sure whether certain material of yours is protected by copyright laws, we suggest that you first contact an attorney.

End User License And Membership Agreement

Do I Loose Copyright Of My Product After It Has Been Sold?

How Will Flat Pyramid Monitor Content On The Site?